【WEB Tickets】Handling when Tateyama Kurobe Alpine Route section (Nagano – Dentetsu Toyama) is suspended. (Updated on February 7, 2024)


Please note that Tateyama Kurobe Alpine Route section (Nagano to Dentetsu Toyama) may be suspended due to traffic restrictions caused by weather conditions, facility failures, or other unavoidable circumstances.


If you have already made a reservation for WEB Ticket on the day of suspension, we will take the following measures.

①Customers who have not yet received WEB Tickets
・If you didn’t use the tickets, you will receive a full refund.
・Please do not issue or cancel tickets by yourself, as we will not be able to refund you.
・If you cancel your reservation by yourself, you will be charged a cancellation fee and the fee will not be refunded.


As a rule, refunds will be made to the credit card used at the time of purchase.

The timing of the refund to you depends on the credit card company you use.

For more information about refunds, please contact your credit card issuer.



②Customers who have already received WEB Tickets from an automatic ticket machine, etc.
・Please contact the station staff at the station where you received your ticket.