Tateyama Kurobe Alpine Route WEB Ticket User's Guide

buy WEB Ticket HERE

STEP1:Membership registration

Membership registration is needed to buy WEB Ticket.
<Necessary things to register>
・Email address
・Password*
*Password must be at least 8 characters long and must include upper and lower case letters and numbers.

STEP1:Membership registration

1.Start of registration

Click on "My Page" or "Click here to apply".
Click on "Membership registration".

STEP1:Membership registration

2.Enter email address

Enter your email address in two places.
After you read the "Terms of Service" to the end, a check mark will be placed on the box automatically.
Click "Apply for membership registration" finally.

STEP1:Membership registration

3.Enter confirmation code

Make sure of "confirmation code" sent to your email address. Enter the confirmation code (four-digit number) in the text box.
Click on "Enter your personal information".
Notes
  • The confirmation code is valid for one hour.
  • If you don't receive the email, it might be blocked by your spam filter.
  • If the confirmation code is entered incorrectly, an error message will be displayed.
  • If you enter the confirmation code incorrectly more than five times, you will not be able to access for one hour and confirmation code will not be issued during the time. In that case, please try after one hour.
error screen

STEP1:Membership registration

4.Enter customer information

After entering confirmation code, "Enter customer information" page will be displayed.
Enter your Personal information, Login information, and Secret questions and answers.
Click "Confirm entered contents" finally.
Notes
  • Password must be at least 8 characters long and must include upper and lower case letters and numbers.
  • Secret questions and answers will be required when you reset a password.

STEP1:Membership registration

5.Complete registration

Click "Membership registration" after confirming the information you have entered.
From the login page, you can log into My Page with registered email address and password.

buy WEB Ticket HERE

STEP2:Make a reservation

Login to the WEB Ticket website from My page to reserve tickets.
<Necessary things>
・Registered email address
・Registered password
・Credit card

STEP2:Make a reservation

1.Log in to My Page

Click on "My Page" or "Click here to apply" button from the top page.
Enter your email address and password.

STEP2:Make a reservation

2.Make a reservation

Click on "Make a new reservation".

STEP2:Make a reservation

3.Enter reservation details①

Select Riding direction, How to search, Ticket name and Departure date.
Click on "Enter reservation details".
Notes

Click on "Ticket name" to select the item you need.

STEP2:Make a reservation

3.Enter reservation details②

Select Riding section and Departure time.
Enter number of people, and click on "Confirm entered contents".
Notes
  • If you are coming from Toyama side,you can reserve the departure time from Tateyama Station;If you are coming from Nagano side, you can reserve the departure time from Ogizawa Station.
  • Option Ticket may be available for some items.

STEP2:Make a reservation

4.Confirm entered contents

Confirm the information entered,and click on "Enter payment information".

STEP2:Make a reservation

5.Enter payment information

Enter your own credit card information.
Click on "Confirm payment information".

STEP2:Make a reservation

6.Confirm payment information

Confirm payment information,and click on "Complete a purchase".
Notes

Depending on the credit card, you will be redirected to the card company's own identity verification screen.
Please inquire with your credit card company regarding identity authentication.

STEP2:Make a reservation

7.Purchase completed

If QR code appeared, your purchase has been successful.
Notes

QR code is required for receiving tickets.
You can print out this page or display it from "My Page".

buy WEB Ticket HERE

STEP2:Make a reservation

When you forgot your password

STEP1
Go to the "Login page" and click on "Forgot your password click here".
Enter your email address (login ID).
A registered "Secret questions and answers" is required.
If you forgot it, please click here to contact us.
STEP2
Make sure of "confirmation code" sent to your email address.
Enter the confirmation code (four-digit number) in the text box.
Click on "Enter the secret questions and answers".
Notes
  • The confirmation code is valid for one hour.
  • If you do not receive the email, it might be blocked by your spam filter.
STEP3
Select a secret question and enter the corresponding answer.
Click on "Reset password".
STEP4
Enter your new password. The password must be at least 8 characters long and must include upper and lower case letters and numbers.
Click on "Reset password" to complete.

STEP3:Receive tickets

Please receive tickets from a ticket machines at Ogizawa Station, Tateyama Station or Dentetsu Toyama Station.

  • During peak season, please come to the station about 30 minutes before your boarding time to complete exchanging 15 minutes before.
  • You can pick tickets up from the ticket machine from 0:00 p.m. (noon) on the day before the day of use.
  • Available time of the ticket machine at each station is different. Please have a check from here.
  • You can not operate the system on the web after receiving your tickets.

A video explains how to receive and use the WEB Ticket at each departure station.

Nagano side

from Nagano Station
from Shinano-Omachi Station
from Ogizawa Station

Toyama side

from Tateyama Station
from Dentetsu Toyama Station

Location of the ticket machine

from Nagano side

Ogizawa Station

There are ticket machines next to the ticket counter.

<Ticket machine Available time>
Ogizawa Station: From 50 minutes before the first departure to 2:30 p.m. (Available at the ticket counter from 2:30 p.m. to 5:00 p.m.)

From Toyama side

Tateyama Station

There are ticket machines at top of the stairs.

<Ticket machine Available time>
Tateyama Station:From 60 minutes before the first departure to 5:00 p.m.

Dentetsu Toyama Station

There is the ticket machine in the station.

<Ticket machine Available time>
Dentetsu Toyama Station:From 5:00 a.m. to 11:00 p.m.

How to issue tickets

STEP3:Receive tickets

Before receiving tickets

You need a QR code of your reservation to receive tickets from ticket machine.
Log in to My Page, and click on "Confirm reservation".
QR code will be appeared by clicking "QR code".

STEP3:Receive tickets

1.Read a QR code

Hold a QR code over the automatic ticket machine.
QR code printed on paper can also be read.
Ticket machine screen

STEP3:Receive tickets

2.Confirm reservation details

Touch "Confirm" button if the reservation details are correct.
Ticket machine screen

STEP3:Receive tickets

3.Receive tickets

Pick up ticket issued and show it at the ticket gate of each station.
Notes
  • One ticket will be issued per person.
  • Tickets are valid for five days for both one-way and round-trip travel from the date of reservation.
Ticket machine screen

buy WEB Ticket HERE

From Nagano sideHow to use Option Ticket from Nagano Station or Shinano-Omachi Station

The reservation details screen is required when boarding an express bus or local bus from Nagano Station or Shinano-Omachi Station.

Bus stop for Ogizawa Station

Nagano Station
Shinano-Omachi Station

STEP3:Receive tickets

When boarding a bus at Nagano Station or Shinano-Omachi Station

Please show your reservation details screen by smartphone or other devices to the bus driver.
A piece of paper with the reservation details is also acceptable.

STEP3:Receive tickets

How to display the details of your reservation

① Log in to My Page.
② Click on "Confirm reservation".
③ Click on "Details”.
④ Show "Reservation summary" and "Details of the purchase amount" to the bus driver.

STEP3:Receive tickets

When using a piece of paper printed

Please print out ①Reservation summary ②Details of the purchase amount on the paper and show it to the bus driver.

STEP3:Receive tickets

After arriving at Ogizawa Station

Please receive your tickets by ticket machine at Ogizawa Station.
How to issue tickets

Notes

If the Option Ticket is for a round trip, please give it to the bus driver when you board the return service.
If the ticket is for a one-way trip, please keep it as a copy for your own records.